FAQ – Uplyfte

Welcome to the Uplyfte FAQ page.
We answer here the most common questions to ensure a smooth and satisfying shopping experience. For any additional request, please contact us through our contact form or by email.

1. How long will it take to receive my order?

Order Cut-Off Time: Orders placed after 7:00 PM (local time) will be processed the following business day.
Processing Time: 1 to 2 business days (Monday to Saturday).
Transit Time: 5 to 7 business days (Monday to Saturday).
Estimated Total Delivery Time: 6 to 9 business days.
For more information, please see our Shipping Policy.

2. Do you offer free shipping?

Yes, shipping is free for all orders placed within Canada.
See our Shipping Policy for details.

3. Where are you located?

Uplyfte is a Canadian brand specializing in home décor, based in Laval, Quebec, Canada.
We currently ship exclusively within Canada.

4. What payment methods do you accept?

We accept the following payment methods:

Visa
MasterCard
American Express
Discover
Diners Club
See our Billing Terms for more details.

5. What if I receive a defective item?

We replace any defective item at no extra cost.
Please contact us and return the item within 30 days of receipt.
More details are available in our Return Policy.

6. Can I cancel my order after placing it?

Yes, you can cancel your order within 24 hours after confirmation.
Please contact us quickly via our contact form or customer service.

7. What is your return policy?

We offer a simple and straightforward return process.
Returns are free for all customers in Canada.
Full conditions are available in our Return Policy.

8. When will I receive my refund after returning a product?

Once the item has been received and inspected, we will issue the refund.
It is usually visible on the original payment method within 7 business days (depending on the bank).
See our Refund Policy for more details.

9. Do you offer warranties on your products?

Yes, all our products are covered by a 30-day satisfaction guarantee starting from the delivery date.
If your product is defective or does not meet your expectations, you may return or exchange it at no extra cost.
All conditions are available in our Return Policy.

10. How can I contact customer service?

You can reach us through our Contact Us page or by sending an email to info@uplyfte.com.

11. Do you ship internationally?

Currently, we only ship within Canada.

12. Do you have a physical store?

No, Uplyfte is an online-only store.
This allows us to offer competitive prices and a wide product selection.

13. Do you accept bulk orders?

Yes, we accept bulk orders for businesses or associations.
Please contact us to receive a personalized quote.
Bulk orders remain subject to our Return and Refund Policy.

14. What is the procedure to exchange an item?

All information about exchanges is available in our Return Policy.

15. How can I track my order?

You can track your order status through the Order Tracking page on our website.

Contact Information

Business Name: Uplyfte
Address: 5 Place Hocquart, Laval, Quebec H7E 3N9, Canada
Telephone: +1 782-820-7669
NEQ: 2281032609
Email: info@uplyfte.com
Business Hours: Monday to Saturday, 9:30 AM – 7:00 PM (local time). Closed on Sundays and public holidays.